Money Back Guarantee

OUR MONEY BACK GUARANTEE SCHEME

 Money-Back Guarantee is the key aspect of PristineSkinCo. Here at PristineSkin we understand it is difficult to trust a product which sounds too good to be true. That’s why all the products on our website covered under a 100-day100% Money Back Guarantee scheme!

We are very much confident with our IPL Hair Removal Handset functionality. It’s laser powerfully focuses on hair follicles and delays the hair growth from the first use! Which has shown a 100% result every time we sell.

However, if you still see no result as expected, not happy? no problem! you can just follow our refund process and get 100% money back. Now be pain-free, carefree, and get smooth, silky pristine skin at your comfort and on your conditions!!

The process to follow to opt for a refund: 

  • The Money-Back Guarantee scheme is only applicable to PristineSkinCo. Products.
  • You must use the product regularly for at least 70 days but not more than 100 days. Regularly use means once in 10 days or twice fortnightly.
  • After using it for a reasonable time, if you are still not happy with the result, simply email us on support@pristineskinco.com.au with your order details explaining your feedback and some photos of the area/s treated.
  • Photos must be clear with date and time on it.
  • We’ll process your application within two working days and shall reply via email regarding the outcome of your application.
  • You must submit your application within 100 days of receiving your order to claim for refund.
  • Once the application is approved, you must ship the handset with original packaging & all accessories within one month to our warehouse. The refund amount will be your handset purchase price at the time of order.
  • Shipment must be trackable; no postage charges will be refunded.
  • You must allow us two business days to process your refund once the handset has arrived in our warehouse.
  • Any ineligible, incomplete, wrong photos or details sent makes the application decline.
  • Any physical damage of the product does not include in the money-back guarantee.

We request our customers to act reasonably while using the product, make sure you read and understand the user manual, and use the product as instructed.

Every person's usage is different hence we urge you to use once every ten days and twice fortnightly to get the best result. Your refund application may decline if not used regularly.

PristineSkin handset is very simple and easy to use, just plug in and start rolling on your skin regularly to get optimum results, hence infrequent use may not result as expected.

PristineSkin handsets are suitable for all skin types of men and women! However, they are not suitable for tattooed areas, as the area is dark and laser rays may not reach the hair follicles and will not give any result hence, any claim regards to these issues will not be covered in Money-Back Guarantee Scheme.

See how easy and stress-free it is to return the product! but we assure you do not have to come across to this also.

However, certainly yes, we’d love to hear from you about your result and progress on your skin, you can always send us the photos of yours and share the feedback via emails or Instagram and Facebook 😊